QuizOut Terms of Service.

1. Your agreement with Quiz Out

“We”, “us” and “Quiz Out” mean the sole trader identified on our business details page. “You” means the person or organisation using our hosted service. You must be at least 18 and, if acting for an organisation, authorised to bind it. We accept both business customers and individuals acting outside their trade or profession (“consumers”). Mandatory consumer rights take priority over these terms.

You agree to these terms when you accept them while creating or connecting an account or site. A paid order is accepted when payment succeeds and the purchased benefits are made available; we provide confirmation by email. The order’s price, allowance and billing period form part of the agreement. Our Privacy Policy explains personal-data use. Optional marketing, analytics and sample sharing are separate choices.

2. The plugin and the hosted service

The WordPress plugin is licensed under the GNU General Public License, version 2 or later. That licence governs copying, modifying and distributing its code. These terms do not restrict your GPL rights or impose a subscription on local use of the plugin. They govern our hosted generation, site connections, accounts and billing, including free access. Generating new quizzes requires a valid site connection and available allowance.

Articles, saved quizzes, edits, approvals, plays and reader leads are stored on your WordPress site. You manage its hosting, security and backups. Ending hosted access does not delete those records or withdraw your licence to the plugin. Existing approved quizzes can continue playing locally, subject to your site’s operation.

3. Accounts and site connections

Provide accurate account and billing information, connect only sites you control or are authorised to manage, and protect passwords and site keys. Manage team permissions and tell us promptly about suspected compromise. You are responsible for authorised users’ use, but not for losses caused by our failure to provide legally required security. Site limits and any test-mode restrictions are shown in the service. Free access has no promise of a permanent allowance.

4. Your content and AI output

You retain your rights in submitted content. You grant us the limited permission needed to process it, instruct our providers, return results and operate the service as described in the Privacy Policy. You must have the necessary rights and lawful authority to submit it. Do not submit sensitive personal data, criminal-offence data, secrets or reader leads for generation.

We use OpenAI to generate quizzes and supported captions. AI output may be incorrect, biased, unsuitable, non-unique or infringe someone’s rights. Review and approve it before publication, including answers, scoring and recommendations. Do not rely on it as professional medical, legal or financial advice. We claim no ownership in your output and assign to you any rights we may acquire in it, to the extent legally possible. We cannot guarantee that output attracts copyright or is exclusive to you.

5. Acceptable use

Do not use the service unlawfully; infringe privacy, intellectual-property or other rights; submit exploitative or abusive material; distribute malware; bypass quotas or security; resell hosted access without agreement; or deliberately disrupt services. Do not send content you lack permission to process. Reasonable security reports are welcome at support@quizout.io; testing must not access another customer’s data or interrupt the service.

6. Allowances, prices and post packs

We charge by new post, not by reader play. A post’s first successful quiz uses one credit; editing or regenerating that same post is free. Allowances and site limits appear on the pricing page and at checkout. Subscription allowances renew monthly and unused monthly credits do not roll over. Free, promotional and referral credits follow their displayed limits and expiry dates.

A post pack is a one-off purchase, expires 12 months after purchase, and does not renew automatically or increase site limits. Unused credits expire at that point. An unexpired, unrefunded pack removes QuizOut attribution for its 12-month term even if you have used all its credits. Expiry does not delete saved quizzes.

Prices are in US dollars and include applicable taxes. Your payment provider may charge currency-conversion fees. Stripe processes payments; we do not receive full card details. You authorise the agreed monthly subscription charge until cancelled. There is no minimum subscription term beyond the paid month.

7. Subscription changes and cancellation

You can cancel future renewals through console billing settings or by emailing support@quizout.io. Cancellation normally takes effect at the end of the paid period, with benefits continuing until then. Please send email requests before renewal; we use the time your request reaches us, not the time we reply. Account deletion is a separate privacy action.

Any immediate upgrade charge or scheduled downgrade is shown before confirmation. A downgrade normally starts at the next renewal. Ordinary cancellation does not itself refund a completed billing period, subject to section 8 and your statutory rights. If payment fails, we may restrict paid generation after notifying you; saved WordPress quizzes are unaffected.

8. Our 14-day full-refund guarantee and consumer rights

We offer a full refund of your first subscription payment and of each post-pack purchase if you request it within 14 days after payment. This applies to businesses and consumers, including where you have used some or all of the purchased allowance. We make no usage deduction. Routine subscription renewals are outside this voluntary guarantee; your statutory rights still apply.

Email support@quizout.io from your account email, identifying the purchase and saying you want a refund. You do not need to give a reason or use particular wording. We may ask for proportionate proof of purchase, but never your full card number. We will issue an eligible refund without undue delay and within 14 days of receiving your request, using the original payment method unless you expressly agree otherwise, without a refund fee. Your bank may take additional time to show the credit.

For a refunded first subscription payment, we cancel that subscription and end its paid benefits. Refunded packs lose their remaining credits and attribution-removal benefit. Other valid purchases remain available. We do not delete quizzes already stored on your WordPress site.

Consumers also have statutory cancellation rights, normally for 14 days from entering a distance service contract, and remedies if services are not provided with reasonable care and skill or digital content is faulty, misdescribed or otherwise non-compliant. These may include repeat performance, repair, replacement, a price reduction or refund as applicable. The guarantee does not replace, shorten or exclude those rights, including any longer cancellation period required by law.

At checkout we ask you to request immediate access during the cancellation period. Even after access or use, the full-refund guarantee above remains available. We do not rely on a waiver of cancellation rights for initial purchases covered by it. If you prefer access to start later, contact us before ordering.

You may use this optional cancellation form or any clear statement: “To Quiz Out (business address on the business details page; support@quizout.io): I give notice that I cancel my contract for [service or pack], ordered on [date]. My name is [name], my address is [address], and my account email is [email]. Date: [date].” Add your signature only if sending on paper. Email is sufficient; you do not need to send a postal address with an ordinary email refund request.

9. Availability, service changes and ending access

We provide the hosted service with reasonable care and skill. Maintenance, outages and third-party failures can interrupt it; we do not promise uninterrupted access or particular commercial results. Features labelled Early Access may change or have defects; test compatibility and keep backups. This does not remove consumer protections.

Where practicable, we give at least 30 days’ notice by email or a prominent account notice of material adverse commercial changes, including price increases or reduced paid allowances. Price increases apply no earlier than a subsequent renewal after that notice. Urgent security or legal changes may need shorter notice, with an explanation as soon as reasonably possible. You may cancel before a change takes effect. If we materially reduce a prepaid service during its paid term and cannot offer a reasonable alternative, you may end it and receive a proportionate refund of unused paid benefits.

We may suspend access for material breach, non-payment, legal requirements or a genuine security risk. Unless urgent action is necessary, we explain the issue and allow at least 14 days to remedy it. We limit restrictions where reasonably possible and restore access when resolved. We may end the agreement for an unremedied material breach. If we discontinue the paid service for our own reasons, we give the notice above where practicable and refund the unused paid portion. Suspension or termination does not prevent privacy requests or lawful cancellation.

10. Responsibility and liability

Nothing excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability or statutory right that cannot lawfully be excluded or limited.

For consumers, we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable or business losses arising from consumer use. Your legal rights relating to digital content damaging your device or other digital content remain intact.

For business customers only, subject to the first paragraph, our total liability arising from the service in any 12-month period is limited to the greater of US$100 and the fees you paid us in that period. We exclude business loss of profit, revenue, anticipated savings, goodwill and indirect or consequential loss. We do not exclude an obligation to pay an expressly promised refund. You remain responsible for maintaining your WordPress backups and reviewing output.

11. Complaints, notices and general terms

Send support requests, billing questions, legal notices, privacy requests and complaints to support@quizout.io, or write to our business address. We aim to acknowledge complaints within five working days and explain our proposed resolution. If unresolved, we will tell you about any alternative dispute-resolution scheme we are required to use; you retain your right to go to court.

English law governs this agreement. The courts of England and Wales have jurisdiction, but consumers may also bring claims in the courts of their home UK nation and retain any mandatory protections and rights to bring proceedings that apply where they live.

We may transfer the agreement only if your rights are not materially reduced, and will notify you. You may transfer an account with our reasonable consent. A provision found unenforceable is separated only to the extent necessary; the rest continues. A delay in enforcing a right is not a waiver. No other person has a contractual right to enforce these terms, without affecting data subjects’ statutory rights. These terms and your order describe the agreement, without excluding reliance on statements or rights protected by law. Changes apply prospectively, with the notice described above and renewed acceptance where appropriate.

12. Data-processing schedule

This schedule applies where we process personal data in content you submit for generation on your behalf. You are the controller (or an authorised processor for your controller); Quiz Out is your processor (or subprocessor). For our own account, billing, security and support purposes we act separately as controller, as explained in the Privacy Policy. “Data protection law” includes the UK GDPR, Data Protection Act 2018 and, where applicable, the EU GDPR.

Scope and instructions. The subject matter is hosted quiz and caption generation. Processing includes transmission, inference, return of output, encrypted short-lived replay caching and deletion, for the contract’s duration and limited deletion periods below. Data subjects may be authors and people mentioned in submitted articles; data may include names, biographical facts and other ordinary personal information in that text. Sensitive and criminal-offence data are not intended inputs. Your requests, these terms and agreed written instructions define our instructions, including permitted transfers. We process only on those instructions unless applicable law requires otherwise; we inform you of that requirement beforehand unless prohibited. We immediately inform you if we believe an instruction infringes data protection law.

Your responsibilities. You ensure lawful collection, an appropriate lawful basis, necessary notices, authorisation for processing and transfers, and proportionate data minimisation. Do not enable optional quality sampling for personal data unless you are authorised to instruct that processing. Sampling is off by default; enabling it instructs us to retain limited excerpts and output to assess and improve your generation service, subject to the limits in the Privacy Policy. It is not a claim that affected people have consented or that samples are anonymous.

Confidentiality and security. We restrict access to authorised people bound by confidentiality. We maintain proportionate technical and organisational measures, including encrypted transport, encrypted sensitive fields and temporary response storage, digest-based credentials, account access controls, content filtering from logs, limited retention and incident handling. We review measures in light of risk. The data map describes the service’s controls.

Subprocessors and transfers. You give general authorisation for the generation and infrastructure providers listed in the Privacy Policy: OpenAI, AWS and Hatchbox. We impose equivalent data-protection obligations by written contract and remain responsible for their performance of those obligations. We give at least 30 days’ notice of a new or replacement subprocessor before it processes your content. You may object on reasonable data-protection grounds during that period. We will seek a reasonable alternative; if none is possible, you may end the affected service before the change with a proportionate refund of unused paid benefits. We use a lawful transfer mechanism where required and provide relevant information on request.

Assistance and incidents. Taking account of the processing and information available, we assist with individual-rights requests, security obligations, breach notifications, impact assessments and prior consultation with regulators. We notify you without undue delay after becoming aware of a personal-data breach affecting your data, share available details and updates, and cooperate in containment and recovery. We forward rights requests to you and do not respond on your behalf unless instructed or legally required.

Return, deletion and assurance. Results are returned through the API. At your choice, we return or delete remaining processor data when services end, and delete copies unless law requires retention. Cached results expire within 24 hours; optional samples expire within 30 days and can be deleted sooner in account settings. Isolated backup copies age out within the backup period in the Privacy Policy and are not used for new purposes. We provide information necessary to demonstrate compliance and permit and contribute to reasonable audits and inspections by you or your mandated auditor. Coordinate audits securely and proportionately, without restricting regulators or urgent investigations. This schedule prevails over inconsistent service terms for processor obligations and does not limit data subjects’ statutory rights.